Privacy Policy

Our incentives are aligned with publishing the regulatory record honestly. We do not sell your personal information. We do not characterize the underlying data to anyone's advantage. When we expand the product beyond what is here today, we will update this policy and tell you what changed before the new flows go live.

When you visit the site, we receive standard server logs (IP address, browser type, request URL, timestamp). We use these for site reliability and abuse prevention.

If you create an account, we collect your email address and any information you voluntarily submit. We authenticate accounts through a single-use magic link or, where you have chosen it, a Google sign-in. We do not store passwords.

We do not currently run any third-party analytics or advertising trackers. We do not build behavioral profiles about you. If that changes, we will use a privacy-respecting, aggregate-only provider, and we will disclose it here before it goes live. The cookies we do set, and how, are described in the next section.

We use the information you provide to deliver the service you asked for: answering a search, saving a list, accepting an upload. We use aggregate analytics to understand which sections of the site help families and which fall short. We use email only to authenticate your account or to respond to a message you sent us.

We keep cookies to the minimum the site needs to work. When you sign in, our authentication provider sets a strictly necessary session cookie so the site knows you are logged in across pages. That cookie is essential to the service. You cannot opt out of it and still stay signed in, and we do not use it to track you across other websites.

We do not set advertising cookies. We do not use cross-site trackers, fingerprinting, or third-party marketing pixels. We do not sell or share information for targeted advertising, so there is no advertising opt-out to offer, because there is nothing to opt out of. If we ever add analytics, it will be an aggregate, privacy- respecting tool, we will describe it in this section, and we will tell account holders before it goes live.

Inspection records, license filings, and survey documents shown on Reckon are public records published by state agencies. We collect them under public-records law, store the source documents alongside every claim we publish, and date each record to the inspection it came from. Our role is to summarize, not to characterize. Read the methodology for the full data lineage.

We obtain these records through the public-records framework that governs each agency we draw from. At the federal level that framework is the Freedom of Information Act, 5 U.S.C. § 552. In the states we currently cover, it is the California Public Records Act, Cal. Gov. Code § 7920.000 and following; the Texas Public Information Act, Tex. Gov't Code § 552.001 and following; and the Florida Public Records Act, Fla. Stat. § 119.01 and following. As we add states, we add the records laws that govern them.

Where state records can include resident-identifying information, we redact it before publishing. If you believe a published record contains stale or incorrect information, write to us using the address below. We will investigate against the source document and the regulator's record.

We do not sell your personal information. We do not pass account information to operators behind your back. We use a small number of operational providers (hosting, email delivery, analytics) under contracts that bind them to equivalent privacy standards.

We will not silently introduce new uses of your data. If we ever want to use the personal information of account holders in a way this policy does not already describe, we will give notice before the new use takes effect, and that notice is specific. We will email the address on your account at least thirty days before the change, and we will post a notice on the site that every visitor can see. The change does not apply to you until that thirty-day period has run. If you do not want the new use, you can delete your account before the effective date and the new use will never reach your data. A buried line in an updated policy, on its own, does not count as notice for this purpose.

You can request a copy of the personal information we hold about you, or ask us to delete it, by emailing the address below. We will respond within thirty days. Deletion does not affect public inspection records, which are not yours to delete.

If you live in California, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (Cal. Civ. Code § 1798.100 and following), gives you specific rights over your personal information. You can ask us what categories of personal information we have collected about you and the purposes we collected it for, ask for a copy of that information, ask us to correct it, and ask us to delete it. We will not deny you service, charge you a different price, or give you a lower quality of service for exercising these rights.

For account holders, the categories we collect are identifiers (your email address) and internet activity (standard server logs). We collect them to run and secure the service, as described above. We do not sell your personal information, and we do not share it for cross-context behavioral advertising, as those terms are defined under the CCPA. Because we do not sell or share in that sense, there is no opt-out to submit. We do not use or disclose sensitive personal information for any purpose that would trigger a right to limit it.

To exercise any of these rights, email the address at the bottom of this page. We will verify your request against the information on your account before we act on it. You may use an authorized agent to make a request on your behalf, and we may ask the agent for proof that you gave them permission.

If you live in Virginia, Colorado, Connecticut, Utah, or Texas, you have comparable rights under your state's privacy law: the Virginia Consumer Data Protection Act (Va. Code § 59.1-575 and following), the Colorado Privacy Act (Colo. Rev. Stat. § 6-1-1301 and following), the Connecticut Data Privacy Act (Conn. Gen. Stat. § 42-515 and following), the Utah Consumer Privacy Act (Utah Code § 13-61-101 and following), and the Texas Data Privacy and Security Act (Tex. Bus. and Com. Code § 541.001 and following). Depending on your state, those rights include confirming whether we process your data, accessing it, correcting it, deleting it, and obtaining a portable copy.

You exercise these rights the same way: email the address below. If we deny your request, you may appeal, and we will tell you in writing how to do that and respond to the appeal within the time your state's law allows. As with California, we do not sell your personal information and we do not process it for targeted advertising or profiling that produces legal or similarly significant effects.

Reckon is for adults researching senior housing for an aging family member. The site is not directed at children under 13. We do not knowingly collect information from children.

We will update this policy as the product evolves. The date at the top of this page is the last time we changed it. For a change that introduces a new use of account holders' personal information, we follow the specific notice described under Sharing: email to the address on your account at least thirty days before the change, plus a notice on the site. Other clarifying edits take effect when posted.

Reach us at hello@reckonindex.com. We answer privacy questions before product questions.