The record they hide.

Every senior housing community in America has a safety record. State inspectors write it down. They document the falls, the medication errors, the residents who walked out a door unsupervised, the abuse and neglect findings. By law, it is public.

Then it disappears. It sits in a state database built so poorly that a witness called it “very flimsy” in testimony before the United States Senate. It is split across agencies and locked inside PDFs no family will ever dig through. And the people families turn to for help, the “free” advisors and referral services, are paid by the communities they recommend, so the one record they will never volunteer is the one that might cost them the placement.

So a community can accumulate serious violations, even resident deaths, and still show your family a website that gives, in the words of that same Senate testimony, “no inkling” of any of it. From the outside, the careful community and the negligent one look identical.

Reckon exists to close that gap. We publish the state inspection record of every senior housing community we cover. The records come from public regulators. The community does not get to edit them. We read them the same way for every community, and we give it to families free. We take no money from operators. No placements. No referral fees. No one pays us to make a record look better, because no one pays us to point your family anywhere at all.

About the industry

We should say this plainly. The great majority of senior housing operators run good communities. The owners behind them are serious people. And caregivers are, almost without exception, doing hard and tender work with real devotion. Reckon is not here to take down the industry, and transparency is not an accusation. A public record helps the good operator as much as it helps the family, because today the careful community and the negligent one are indistinguishable from the outside. We publish the record so that good work is visible, and so that the rare bad action surfaces when it occurs. That is the whole of it.

This is the one part of the picture that does not bend to who is paying. We publish it. Look up any community before you tour it.

The record, in plain sight.